Privacy Policy

Callora provides AI-powered phone receptionist and business communication services. Callora is operated by CALLORA AI RECEPTIONIST, ABN 80170563272 ("Callora", "we", "us" or "our"). We respect the privacy of our clients, prospective clients, website visitors and individuals whose information may be processed through our services. This Privacy Policy explains how we collect, use, store and disclose personal information.

• name, phone number, email address and business details
• messages, call recordings and transcripts
• information you, your clients or others provide to us
• technical data such as call metadata, browser, device and IP information
• payment and billing information where applicable

We may collect information when you complete forms on our website, contact us by phone, email or message, use our services, or otherwise interact with Callora. We may also collect information from third parties and from business systems used to operate our services.

Our website may use cookies, analytics tools and similar technologies (such as pixels) to understand website traffic, improve performance and user experience, and measure marketing effectiveness. You can usually control cookies through your browser settings.

We may use information to respond to enquiries, provide quotes, deliver and support our services, manage bookings and follow-ups, communicate with clients and contacts, improve our services, manage administration and comply with legal obligations.

We may disclose information to trusted service providers and business partners who help operate Callora, including telecommunications, hosting, analytics, CRM, automation and payment providers. We may also disclose information where required by law or to protect our rights.

We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification or disclosure. However, no system is completely secure and we cannot guarantee absolute security.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, or as required for legal, accounting, reporting or dispute resolution purposes. When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where lawful and practicable.

You may request access to personal information we hold about you and ask that we correct inaccurate information, subject to legal limitations.

We may send occasional updates or marketing communications. You may opt out at any time.

Some third-party providers or service providers we work with may store or process information outside Australia. Where practicable, we will update this policy with likely overseas locations as our service providers are confirmed.

If we become aware of a data breach involving personal information, we will take reasonable steps to contain and assess the incident. Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The most current version will be available on our website.

If you have a privacy complaint, please contact us at contact@callora.com.au. We will investigate your complaint and respond within a reasonable period. If applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

If you have questions or concerns about this Privacy Policy, contact us at contact@callora.com.au.