Good questions, straight answers.

Callora answers incoming calls 24/7, captures leads and enquiries, qualifies callers, collects customer information, books and manages appointments, handles approved FAQs and troubleshooting, and transfers, routes or escalates calls based on your business rules. It can also make outbound calls such as booking confirmations, lead follow-up, collecting missing information and customer check-ins.

Not necessarily. Many businesses use Callora to support their team — covering overflow and after-hours calls, reducing repetitive phone administration and giving staff more time to focus on customers and revenue-producing work. How it fits into your team is up to you.

Yes. When configured according to your business rules, Callora can transfer, route or escalate calls — so important or sensitive conversations reach the right person on your team.

Yes, for approved use cases. Callora can handle booking confirmations, lead follow-up, collecting missing information and customer check-ins, all configured around your workflows.

Yes. Where a booking workflow is configured, Callora books and manages appointments following the booking rules you set, and can integrate with calendars and booking systems where configured.

Yes. Callora is customised around your services, staff, FAQs, booking rules, call flows, escalation rules, workflows and customer requirements — not a generic script.

The key details, bookings and follow-ups from each call can move into the workflow you've configured — for example your calendar, booking system, SMS, CRM or other connected tools — so your team stays informed.

Pricing depends on your business requirements — things like your call volumes, the workflows you need and how Callora is configured. Request a quote and we'll work out what fits your business.