Abandoned checkout recovery
Turn abandoned checkouts into conversations that convert
Your emails and SMS reminders only reach so far. Callora adds a phone layer that calls shoppers who left a checkout, answers the question that stopped them, and helps them complete the order.
No recovery = no performance fee.
AI call usage is billed separately based on usage.
Most abandoned checkouts are never spoken to
A shopper who reaches your checkout has already chosen. Something small usually stops them — a delivery question, a sizing doubt, a distraction. An email asks them to come back. A conversation can settle it there and then.
Email and SMS do the easy part
Automated reminders catch the shoppers who were always going to come back. They are cheap, useful and worth keeping.
A real conversation does the rest
A Callora call can ask why the checkout stalled, answer a delivery or sizing question, and help the customer finish the order.
An additional layer, not a replacement
Callora sits alongside your existing recovery flows. Nothing you already run needs to be switched off.
Size the opportunity in your own numbers
Every store is different. Use your real monthly figures to see what recovering a share of abandoned checkouts would be worth.
Recovery opportunity calculator
Enter your own numbers to see what different recovery rates would be worth to your store.
That's roughly $48,000 of abandoned checkout value passing through your store each month.
| Illustrative recovery rate | Per month | Per year |
|---|---|---|
| 5% | $2,400 | $28,800 |
| 10% | $4,800 | $57,600 |
| 20% | $9,600 | $115,200 |
Illustrative examples only. The 5%, 10% and 20% figures are simple scenarios to help you size the opportunity — they are not results, benchmarks or promises. Actual recovery varies by store, product, price point, customer base and how the calls are configured.
What a Callora recovery call can do
Every call runs on rules you approve — hours, attempts, tone, offers and escalation. Callora only says what you have signed off.
- Call shoppers who left a checkout, within your agreed hours
- Ask what stopped the order and record the reason
- Answer approved questions about delivery, stock, sizing or returns
- Send the customer a link to finish their order by SMS where configured
- Escalate to your team when the situation needs a human
- Respect opt-outs, do-not-call rules and attempt limits you set
A commercial model that shares the risk
Recovery work is priced around performance: if nothing is recovered, there is no performance fee to pay.
No recovery = no performance fee. AI call usage is billed separately based on usage.
Exact rates depend on your volumes, order value and how the calls are configured, so recovery pricing is quoted per store.
Get a QuoteHow we set your recovery layer up
Configured around your store, tested before it speaks to a customer, refined once it is live.
- 1
We learn your store
Products, delivery, returns, common objections and the questions your customers actually ask before buying.
- 2
We agree the rules
Who gets called, how soon, how many attempts, calling hours, opt-outs and what Callora is allowed to say or offer.
- 3
We connect your checkout data
Abandoned checkout details flow through from your platform or workflow tools where that connection is supported.
- 4
We test before go-live
You review the script, the tone and the escalation rules until the call sounds like your brand.
- 5
We refine on real calls
Wording, timing and objection handling are tuned based on what happens on live calls.
Recovery assessment
Tell us about your store
Share your checkout numbers and we'll come back with how a Callora recovery layer could be configured for your store, and what it would cost.
Callora is customised around your store, your rules and your customers. Where a connection to your platform, SMS or workflow tools is needed, that is scoped as part of your setup.